Self-service with a smile:
Combine the power of online service with personal advice
Take your online services to the next level with Imago Direct. Give your customers real-time insight into their data, as well as plenty of control over their own affairs. This lets you put greater emphasis on personal advice, while enhancing their experience.
The best of both worlds
Your customers no longer have to choose between online convenience and personalized service. With Imago Direct they get the best of both worlds: a handy online tool from their own trusted advisor. All screens have your branding, so it really feels like an extra digital service you’re providing to your customers.
Efficiency gains and service upgrade in one
Your customers do more themselves, so you have more time to advise them. That is, after all, your core business. This high level of personal attention allows you to differentiate yourself from competitors, both large and small.
- Efficient: make huge efficiency gains – and increase your job satisfaction
- Positive customer experience: customers can request and change information themselves
- Up-to-date: customers always see the latest information thanks to full integration with your back-office
- Business development: fewer customer calls and emails means more room for growth
- Imago Office link: contact requests are automatically transferred from Imago Office
- Flexible: configure Imago Direct to your specific requirements and create a unique experience for your customers
- Specialization: thanks to its extensive configuration options, Imago Direct also functions perfectly in niche markets
- Recognizability: fully designed in line with your corporate identity, so it really feels like your solution
- Real-time: changes made by your customers are immediately implemented in the back-office
- Speed: policies can be viewed in real-time
You determine how much customers can do
Applying for a new policy, making changes, submitting a claim… your customers can do many things themselves with Imago Direct. But they don’t have to! You define the exact level of their involvement. Everything can be fully configured according to your wishes. Even if you only want to make information transparent online and continue to perform all other activities yourself, Imago Direct is still a user-friendly, powerful tool.
Additional service channel
Imago Direct is equipped with a service page that allows customers to get in touch and ask questions. All requests are forwarded to your back-office team, placed in the general mailbox or designated as a task in Imago Office. In this way, you not only offer customers online insight into their data, but you also add an extra, convenient and fast contact option which helps them feel appreciated.
Imago Direct has been developed with end-user ease-of-use in mind. Both consumers and business customers can quickly find what they’re looking for, and can always contact you directly.
Downloading a policy document or green card is simple. This has two advantages: you no longer have to carry out these menial tasks yourself, and your customers immediately have what they need.